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Hi guys..I bought a pair of shoes from Ross and I want to return those but I lost the tag and there is a receipt so will they refund me back with no tag and just a receipt? Some managers at ross need to be a little more empathetic. I am not sure if this is a new policy or that the cashier did not know the return policy which is sad!! You will receive a refund as a store credit or can also choose to exchange the item at its current price. I bought two tops made of the same material but didn't not check for problems with them. 14. If you paid with cash or another payment method, a chargeback isn't an option. I bought a pair of kd 7 elite shoes by Nike at your butler Pennsylvania store about 2 and a half months ago. Thank you. I bought a pair of shoes and I returned it in perfect unused condition after one month. I am a Ross employee. I told him I did, and it wasn't until I put them on that I realized how bad they looked on me. Don't get mad at Ross employees over the policy. What if you actually bought something you liked not knowing what it was untell you took a closer look after wearing it before you threw it in the washer. As i've stated before, we don't have control over that, it's a corporate thing. While I waited in line, I listened to a Jamaican woman asking why her New York City ID was not enough to allow the "store manager" to give her a store credit. If you rent a car with cash Once again once you open the fragrance or perfume it is considered altered. I'm very upset and would like an answer. I have never heard of this. Merchandise returns with a receipt older than 30 days will be exchanged or credited with store credit. The item price was 1599 it was not an expensive item but me and my friends do a lot of gift shopping at your store and I do not plan on doing any more if there is a problem with returning something that somebody cannot use. Aleisha from Houston Bissonet store, made up a price for not priced item and when I said I'm buying way bigger one of the same item for the price that you are trying to charge me that is impossible she said that the big one is priced wrong I laughed and said you have 3 more of the same item on the shelf did all priced wrong? I went in to the store right after work and selected two Bamboo Pillows. Purposes. They asked me for identification, I asked why if I had the original receipt and it was purchased about 1hr or so ago. I'm the shopper who hates to try clothes on in a store. The company gives the Walter treatment "Get Your Sh*t and Get Out!" If so can I get a new ring. I was really disappointed in the managements way of rudely handling this. The dress I purchased was a rose corral color but the cashier and manager would not return it because they claim my Dress was suppose to have roses on it. Manager was very rude and wasn't willing to even discuss it. Just a suggestion to help out. I have caught switches and because I can't physically prove the person standing in front of me was the one who did it, I just let them know that the item is incorrectly priced and I offer to look up the actual price. For a list of select categories, see the front of your receipt or ask your cashier. However, I have never had a problem with returning merchandise at all. If it's over 30 days, You can get back the full amount of $20 in store credit rather than a marked down price of 4 or 6 dollars in store credit. To start, you'll need to create a vendor credit to hit the expense accounts used for the vendor: Go to the + New button. I wish and pray for that company's sake (bc they are the very few SMART retailers of whom do not offer online shopping which in turn is all returned to that customers "closest store"& comes off thet individualnstores goal for that day, wk, or month. My receipt showed a sales tax of $3.23. No, merchandise cannot be purchased online. If the description is clear and it's obviously that product, then we will return it. I purchased a purse on 5/15/16 and took it home. A return and exchange policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise they've purchased. Get it together Ross. By the way, my credit is excellent and I have plenty of funds in the bank. I was argue with cashier and I asked her if that's new rule, she said that is not new rule. I was told by wiman in returns that once you remove the tags they cannot take back. When I got home and opened them it was to my attention that they were broken! It's a fairly common practice among large retailers nowadays. I didn't go inside because I didn't feel like you g to JAIL today I have never been treated so horribly by someone in retail especially when I did nothing wrong except return shoes that didn't fit my niece!! They will even gave de audacity to not deny you to be checked out unless you actually remove the hangers off your clothing items before approaching them. I tried to explain that it is against the law in ohio to sell defected items. I stood on line for 10 minutes (with only two cashiers). The cashier was asking for my ID. To whom it may concern: I visited the Wynnewood village Ross location today for a return because the store was convenient from my mother's house. When I got home I put them on and walked from my bedroom to kitchen, about 30 feet, and they were very uncomfortable for walking so I planned on returning them. Walmart Marketplace Return Policy. If a return is as allowed by your company's return policy, make sure your managers are trained to issue a credit to the same card account that was used for the original transaction. 6. Plus, they might charge you early termination fees or a restocking charge of up to $35. The shoes were 1/2 size too small and they would not take them back with receipt2 days later or allow me to exchange them. I didn't notice the credit until I had arrived at home. If your credit card is no longer active, refunds will go to the bank that issued your card. The supervisor as well as the lady at the returns desk told me that I couldn't return it because it was "used", the kettle is defective because once you put water in it and put it on the fire it started to rust on the inside it is defective, they just kept telling me no they're not returning it because it's used and that was that. Why can they not do the same thing as Burlington? so i had a handbag that I recently bought and they said that they couldnt take it back without a receipt even for store credit and it doesnt say anything on the receipt or website that says that. I went 3 times to Ross to returned hyperdunk nike shoes. She said, "[This] store does not do that." For those wondering why Ross ask for an ID upon returning right after a purchase, it is because the receipt takes 24 hours in order for it to be activated. So being that they are a discount store they don't have the luxury to ship the "defected" or "altered" items back to the manufacturer for a replacement/credit etc., Ross bought the product from a store like Macy's or Nordstroms for example as basically a "hand me down" at a good deal but with risks associated because they no longer have the insurance provided from the manufacturers that Macy's/Nordstroms had. People will pay more for an item if there is better customer service. Please let me know what can I do to get exchange or get store credits. I have never had that happen before. We were going on a cruise, she went to shoe box- shoe's fake leather was peeling and ungluing. I tried to explain the math to the cashier (who happened to be the supervisor that answered my question during the transaction), but she did not follow what I was explaining and continued cutting me off. For a successful return under the Ross return policy, the store executive will credit the refund in your original form of payment immediately at the store. I hardly ever bring anything back but when you do - you meet the most nasty side of the cashiers. Is a Ross Dress for Less catalog available? I had a really bad experience today in Ross on Limestone, Pflugerville ! 7. Could it be that the cashier removed the tag, making the damaged item a final sale?????!!! The 55+ Tuesday Discount is a program exclusively for customers 55 years of age or older. Hope this was helpful. My son bought a pair of shoes at the Decatur store in Ga and worked very hard for the money to buy these shoes. Can I return items at the Ross store without the receipt? Web: city car driving simulator 4. ross return policy clearance items. Why would you have a manger in a store that cannot make decisions. This holiday season return policy gives their customers an additional 30 days to return merchandise to Ross. There was no attempt to accommodate me in any way the error was mine because I neglected to read the fifth paragraph on the back of the receipt that states all fine jewelry purchases must have the tag intact for any returns or exchanges. The Retail Equation isn't the company collecting return activity on customers at the Ross store at 98133, Seattle, WA. It states no such thing. Ross has a very strict return policy because we are a discounted store, we already offer very low prices. See Also: The 2 Best Days to Shop at Ross to Save Money. Message*. Also, Ross dress for less return policy restricts any type of refunds, exchanges, or store credits if the item is used, worn, or altered in any way. You do not even have your receipt and they are already screaming "Next!" I told the cashier it better not be damaged BC IT IS A GOWN! For a description of Ross Dress for Less giving programs, please visit Supporting Our Communities. (these are the people who ruin it for the honest ones.) After the 60-day mark, the bank is no longer . I was in the store for at least 6 hours picking everything out to complete my Christmas shopping. It says nothing seven days. Prepaid Debit/Gift cards are accepted at time of return only. Yesterday we went to Ross to return woman sport bra that was bought by mistake the day before. Obviously it doesn't have price tag but some other tag. The staff really needs more training and proper knowledge on customer service. The subtotal of the items I purchased before the $24.99 return was $60.92. The Ross website does NOT sale anything and essentially acts only acts as a Store Locator. It was a 10kt gold Love-knot design. Beyond that, it's up to the bank whether to refund your account. Daily health checkups of all the associates working in the store. If merchandise was paid for with a check, cash will not be issued for five (5) days. I do not like the shoes, they do not fit; even though it says 51/2. Come back tomorrow and the manager can do it. If you WASH the article it becomes non-returnable. 30 days is too little time. She said that because I'm returning it in less than 24 hours and the system requires it. I explained that i need to exchange for a bigger size Curtains and was told that i can bring it in just fine. Baught a pair of shoes for my son at a store in El Paso, TX, at Basset Place for the new school year. The Jewelry must be in its original condition and their quality assurance specialist will review the Jewelry before issuing a refund. Note: Protect your cards like cash. Well, I'm not one of them!!! When I went Monday, the clerk said they don't accept stuff after the holiday. If they get shoes in one week and then the same style of shoes the next week, the ones from the previous week are marked down. Especially if you lost your receipt or youre outside the return window that Ross gives its shoppers. You paid using a debit card, so it has to go back onto the debit card. Any fine jewellery, swimwear, and lingerie items also follow the standard 30 days Ross return policy but with one more condition: For a successful return/exchange of these items, the original ticket must be in place and you will also need to present the original receipt. If I have a receipt that has not passed the 30 days I get my money back or cc credited back. Boo hoo~! A couple days later I checked my credit card and did not see the credit on my account. It's funny a lot of people, don't read the back of the receipt! Name Server. But if you LOST your gift card (or had it stolen) you can get a new one as long as you still have the original register receipt. The Ross in Foley Alabama will not take anything back if it has been opened, even if it's NOT used!! The customer service in this store is so bad and there is usually only one person running a register!! Ross's standard return policy is to provide the return of the items within 30 days from the date of delivery. It's like "Thanks for your money, now f*ck off!" I printed my bank statement proving that I had purchased the purse on Saturday. We do not give you cash back for debit card returns. ", Just a few days before Christmas I spent $1,500 in Ross located in Sausalito California. I'm just saying that Ross can change their policy and maybe, just maybe I will change my mind about my opinion. She took one look at it (it was slightly faded) and proceeded loudly to give me a lesson on what I should have done to the receipt. Ok, i get that hovever, as I proceed to shop I find the same exact shoes with the $21.99 tag on them. The cashier didn't know, or wouldn't tell me the reason for entering my private information. When I went in to return it they told me I couldn't return it after 30 days and didn't give me a refund or store credit I bought this yesterday! All the basic conditions of Ross return policy also apply to holiday returns. The people waiting behind me where not happy as well. When she rung the exchange she said that it was worth 50-60% LESS what i originally paid. I then purchased 2 bottles of cologne for my husband and when I got out to the car my son told me I got the wrong one. The associate that came over to help was rude as well. So like I realidad a dress i bought was faulty and I literally haz not worn it or washed it,could I still get store credit. I bought the $50 dollar shoes to show corporate and she tells me you can't returned the shoes with that receipt.omg I steaming.. IS THERE A TIME LIMIT UNDER ABOVE CONDITIONS TO GET STORE CREDIT FOR WHAT I PAID? I sincerely hope not! Why would you have a manger in a store that cannot make decisions. I couldn't afford to buy anther pair. I am aware that I will get a store credit if I don't have a receipt or if the receipt is over 30 days old. How can a cashier and manager tell me what I purchased. The people waiting behind me where not happy as well. This information will prove to speed up your process. Keeping your receipt secures the amount you will get back even if it's over 30 days. This Ross is in a tourist town and needs to have more register open and now you have all these new stores open around it, you need to step up your game. Debit cards using PIN will receive cash. I returned 10/11 items only a day after purchase & paid $22.02 cash & $74.87 was store credit. I tried to make a return at your Ross department store in Morgantown West Virginia on July 20, 2022 and the manager at the store told me I could not make the return without a gift receipt. I don't think so. Pleasesave yourself a hassle and refuse to shop there! i wanted these patterns so much i had to buy them. My items were newly bought with tags or stickers and clearly never used. Don't shop at Ross if you don't like it! I believe you liked the article and found what you were looking for. i shop at 3 different Ross stores on a regular basis. NO ONE! If they refused because it! After locating your nearest Ross store, pay a visit to that store. Ross sells a bunch of different categories of household, travel, clothing, and other merchandise. I got a gift a shoulder purse but I can't use it because of my shoulder problems and pain. The manager said that I COULD return the piece of furniture, without a receipt, for store credit. Due to reading unfavorable online reviews on Amazon, I decided to return it. So once it is opened we can't repackage it in its plastic sealing with the price tag on it if you remove it. In any case, the returns made following 30 days require the buy receipt, as these things for no situation are qualified for non-receipted returns. Manager and associate both said "do what you gotta do." You will receive your payment by mail in the form of a debit card if you: Filed a paper return Had a balance due TO WATCH ROSS EMPLOYEES THAT IS WHY. Return Credits. All the unused and original items are valid for in-store returns. We WILL take back products that have a manufacturer's defect, OR if an item is in original condition. Key takeaways. Customers come to return items that have been used & abused & expect to get their money back- knowing that when they bought the merchandise nothing was wrong with the product, now call corporate by all mean I'm just doing my job & following store policies. Tj max&Marshall's will be around. It's new like it's in the store. How Many Return Days Does Ross Give Me? It can be alarming to see a transaction on your bank account for an item or service you did not purchase - that's why it's important to review your finances often. Today I return a pair of shoes that I purchased for my 93 yr old mother. Is this a new policy for Ross? Will Ross accept the designer tags without the Ross price and barcode on clothes for a return? Can I return perfumes at Ross if I open and didn't like it? I actually am a retail associate at Ross. Ross gives you until January 31st to return all items purchased between December 1st 31st. Below are the steps you can perform to enter a debit card return. Anyway, they told me they could not take back liquids. Coverage provided by 3rd party carriers may be acceptable if the policy has been prepaid for a minimum of 30 days from the date of the rental and will provide collision and comprehensive insurance benefits to cover . On Tuesday I purchased apps 160.00 in merchandise. WOW! 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