Ive only received them lol. As a result, today, we will be switching back to just shared as the default sort option for most users. If there are any flaws present, photograph them close up and describe the flaw in your listing description. In fact, having a case opened is unavoidable when youre a high-volume seller. Press J to jump to the feed. I would like to return an item purchased on Poshmark please help with this proce. Let me know if you have any questions! No one will be penalized. Press J to jump to the feed. I messaged them over 10 times now. You in? The buyer said, "The sizing/fitting is very weird. Whatever it is, it's not the item you ordered. I think they sent me the wrong product. Similarly, since we often associate things that are Made in China with being cheap, a buyer may doubt the authenticity of your item if thats what the care tag says. SAME HERE. Category Women Other Shipping/Discount Seller Discount: 10% off 3+ Bundle RELATED POST: 7 Tricks That Will Instantly Improve Your Poshmark Photos. However, still do not understand how anyone in good conscience can treat this sort of issue so lightly and keep something that isn't theirs, not shipping it out right away. The buyer and the seller do not pay. HOW TO AVOID HAVING A CASE OPENED IN THE FIRST PLACE. Select your profile picture at the top-right of the page. If you can't be bothered to actually read the item description and respect the seller's policies, then you really shouldn't be on Poshmark. I get the feeling that the person who received them decided to keep them. I was not sent a return label. A large following on Poshmark does NOT translate to more sales. Select My Sales. She recently sent me an offer for her other jacket listed. Ordered a raspberry macaron candle and i got this. The price was discounted and from the good past experience, i decided to buy it. I opened a case so I could return it. What is going on please as I have gone from pretty decent sales again since you reverted to search just in to now absolute zero for the last ten days or so. Realistically, Id bust my butt to get it back asap to cross it off my list but I think its unreasonable to give the buyer a two day limit when I didnt make the error. At this point I dont care if I get them or not, Id just like a refund. My closet is @karloren, Since you changed your format for selling I have gotten much more drop in sales. Hello Poshmarkers! Since most resellers are selling secondhand clothes, inserting a disclaimer in your description like, Please refer to measurements in case item has shrunken or any alterations have occurred can help protect you in the event that a case gets opened for either of those reasons. When you receive the item back, check it to make sure its in the same condition as when you sent it. Do your best to address the case and see it resolved, then move on to making more sales. Response: The item was photographed in natural light and accurately reflects the color of the item. Select Sent the wrong item. Ive noticed that it can take longer if, say, the case gets opened on a Friday since Poshmark employees are likely not working on them over the weekend. has flaws that werent mentioned, is the wrong size, has alterations that werent reported in the listing description, etc.). Posh makes you return EVERYTHING in a bundle sale. She is such a sweet seller and I would not want her to take a loss on any of her funds. There is know info in the envelope to help me. Opening a case is the ONLY way to do this properly. Just be warned though, Posh usually makes you send back the whole bundle for the refund. ; Note: If there are no addresses on file, select Add Default Shipping Address or Add Default Return Address.. No not at all, the candle is sitting on my dining room table Lol. how did you ship back? Let me figure out how to fix this. Make marketing sense to me since the top sellers are the the ones who have been loyal and consistent with posh and making posh Money. The item received is "not as described" (e.g. I don't use PM so I'm asking this question out of curiosity. Please let me know @annabelle343 if the candle will be sent, then ill return this. Would you PLEASE switch me to the test group that is selling? Seems pretty rotten for the seller who sent a significantly more expensive item. Minor variations in color perception may be due to differences between various computer and phone displays. After that poshmark even will put a charge to you for the shipping label. It's likely something of little or no value like a pair of socks or filler paper. This would AUTOMATICALLY increase the number of sellers. If youre still struggling to get the friendly juices flowing, heres a great phrase to lead with: Im bummed to hear you arent satisfied with your purchase.. By the way, I created a handout on 200+ top-selling brands to know to help you make more sales. Thats righteven the most seasoned successful sellers are not immune from it. I opened a case so I could return it. Examples of reasons that could go either way: The color of the item doesnt match the pictures or what was described. A Poshmark employee decides the outcome of the case. I also saw the seller listed the item on a few other sites a week after I paid then when I messaged them asking about it they ignored me completely. Having a case opened on Poshmark is essentially a buyer requesting to return an item. SMDH. But if the seller would have accepted my bid, PP would have paid her. If the seller can ship the right item, Posh will usually provide shipping labels so the buyer and seller can swap the items and make the bundle whole. Listed on Mar 1, 2023 Yes, a Poshmark seller can cancel an order at any time between when the item was purchased and before shipping it. I have two of the exact Nike shirts and now I am very worried my closet will be shut down. Make sure your item is well-lit so your pictures dont turn out grainy. Can anyone tell me if theyre going to refund the cost of the shipping I paid or if I lose that? Select Comment on Case. Shop Home's home styles Green Cream Size OS Bath at a discounted price at Poshmark. Hello!! ; Select My Addresses. Create an account to follow your favorite communities and start taking part in conversations. Which I understand but is super annoying when its only 1 item out of a bunch that has an issue. PM has been a time and energy sucker with hardly any sales at this point. Note, this doesn't opt you into Poshmark-related emails. They are even lower at their discount stores. No. 2. Respond 1) addressing Poshmark 2) professionally 3) providing evidence in your favor 4) citing Poshmark policy if it applies. I also saw the seller listed the item on a few other sites a week after I paid then when I messaged . Along with the suggestions mentioned, Poshmark really needs to make changes in their outreach marketing department. Open a case! This means that I may receive compensation when you click on a product link or purchase an item linked on this site. One time as a seller I accidentally mixed up two orders and it was a very upsetting experience - one buyer was awesome, reshipped the item immediately to the correct buyer, and I kept in touch with her to give her any updates on the situation. If the seller sent the wrong item, poshmark can send them both a label. Debbie @dalinn1, I have a request: Please include my closet in the selling group, I mean in the group that actually is getting sales. If you check out Macys, Belk, Nordstrom etc. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Description: All in one 18 piece embroidered bathroom set from homestyles set includes, fabric shower curtain w/ hooks, multi size towels and 2 carpets. Thanks for being here anyhow! Any tips on how I should proceed? For more information, please see our If you the seller were in the wrong and the return request is for a legitimate reason, you can simply respond in the case comments that you accept the return. As Ebay said, that I should not send the buyer the item until they have sent back the first item. Head over to the Poshmark Community Toolkityour one-stop destination for mastering the ins and outs of running a successful Poshmark business, connecting with the community, and more. After all, cases happen to the best of us! My order number is. . Flakey, disorganized sellers abound. I must've gotten a little confused in the process and sent a size Large instead of the XL. Sometimes its best to just cut your losses and accept the returnespecially if you know you are the one in the wrong. Has this happened to anyone else before? And follow these tips to avoid cases and these tips to protect yourself in the future. I never see an add regarding shopping on posh. I am a Poshmark Ambassador II. If the seller remains unresponsive and the order is not shipped within 7 days, buyers will be able to cancel the order on their end on . Ah, nevermind, kind PFer's..I see on Poshmark that my offer did expire on it's own! Once payment has been released, all sales are final and no refunds will be provided. Everyone needs to check their monthly reports. Hi. I was trying to contact a seller with the same issue and it posted here, apologies! 3 days from the arrival of your package. Genuine products are being sold through the website, and sellers can be paid through direct deposit, but there can also be some risk involved. If the case is approved, the whole bundle must be returned. Select My Sales. The seller pulled up a stock image of the dress online showing that the hem was manufactured that way. Wendy pepe If you buy an item on Poshmark, and there's something wrong with it, or it is somehow different than advertised by the Poshmark seller, you have 3 days from the time of receiving it, to report the problem to Poshmark. Select the order with status Case in review. You can choose to focus on a specific category, such as beauty products or clothes, or sell various items. Annoying the amount of items you go through that have been posted for YEARS! Provide a professional response. I think PM is giving the sales to newer Poshers bc the active, high sellers are already in too deep with the amount of listings, amount of followers ect. The majority of Poshmark sellers ship their orders within a few days of purchase. 2. ; Select Done. As an online seller, cases and returns come with the territory, so you need to figure them into your business model. I'm screwed because I was banking on wearing it to a themed party next week. Still reply and provide that policy for the Poshmark employee to note. The buyer has only a few days to ship the item. A cancellation occurs before the item is shipped out. Likewise, if an order has still not shipped after 7 days from the time it was purchased, the buyer has the option to cancel the order on the 8th day. When someone opens a case against you on Poshmark, you might be shocked and wonder whats your next step. I was just wondering how long theyre going to make me wait and give me the run around before refunding me. Some Poshers recommend addressing the Poshmark employee instead of the buyer as it keeps things less personal and potentially lowers the risk of dialogue spiraling into an argument. I remind myself that not one of these people in Poshmark really knows me personally or at all. Personally, I feel weird acting as if the buyer isnt in the room and pretending they dont exist. Technician's Assistant: . If the item is just not your style or does not fit you, we unfortunately cannot accept a return. I believe it is three days after tracking says item has reached you?? Seller posted measurements, but also said measurements were approximate. Sometimes sellers (including me) make mistakes. You bear all risks associated with any such transactions. In closing, I value your partnership in creating a space fueled by the voices of our community and propelled by the work of our team. All returns must be shipped back within 5 days of approval to be eligible for a refund. Sometimes the best route is not responding at all. Dont try to lie about it, either. Pepepizzazz. I'd message the seller and see if the two of you can work something out in another transaction. I ordered a bundle of 5 items from a seller. Sometimes Poshmark will request additional photos from the buyer, so in those instances, it might take a bit longer to resolve. Poshmark allows four pictures, but sometimes employees will ask for more. I could not seem to find this info on the site anywhere. After years of selling on multiple apps, I finally mixed up the labels to two buyers on different selling apps. Same thing happened to me! Some of the add-ons on this site are powered by. JavaScript is disabled. I accepted the return but upon finding a stock image of the item found that it was not missing a rivet at all. Per Poshmark policy, items cannot be returned because they dont fit. Fast delivery, full service customer support. Seller waits forever to ship, when the package finally arrives its a dress. We will continue to improve our search to provide a better experience for shoppers and help sellers get more exposure via sharing and relevance. Full refund. Just annoyed about this situation . So if someone opens a case against you in the future, you dont want the Poshmark employee to look back at your history and see arguments and ugly comments associated with you. The listing will automatically open and your cursor will be dropped into a comment box. Now, I teach people how to do the same while skipping years of trial-and-error. Were all human! Wrong items sent. She would never respond to the seller. Especially if the buyer is being rude to you. Reason #3. When you make a purchase on Poshmark, we don't release payment to the seller until you tell us you've received your order as described. The seller of that item ships the order out. She finally did ship but by the time the buyer received her item, Poshmark had sent her a refund and paid me also, so she was able to keep the dress for free, happy end to that part of the story! The reason for this is because from a buyer's perspective no matter how fashionable an item was or still is, the fact is that it will depreciate over time. If you respond to the buyer, it could devolve into an argument as you already both disagree about the item. I received the wrong item from a seller in the mail yesterday. If the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within 3 days of delivery through the app or on the web. Answer (1 of 4): First, I'm not sure how Poshmark can blame the courier for an empty box. If you like all the other items, don't open a case! Here you'll find everything from Posh Tips to exciting new app updates. It could go in the buyers favor or the sellers favor. The dress is big on the breast but the size zipper does not close correctly. Undisclosed wear or damage (no matter how small it is). I hope this helps you get any open cases resolved quickly and fairly. But it may be from, Since Poshmark provides the shipping label after the claim is approved, does the buyer (who got the wrong items) have to pay for any shipping at all when handing over the package to the USPS post office? It was a bit of a frustrating experience. So the buyer cannot open a case due to fit or sizing issues that are not in your control. 24 Things to Do When Your Poshmark Items Arent Selling + Checklist! 3,140. To approve the return: In the app Go to the Account Tab (@username). So, I package the dress up and get it back in the mail same day. Likewise, if the buyer indicates fit as the reason for opening the case, you could simply reiterate the facts by saying: Unfortunately, Poshmark does not accept returns due to the item not fitting.. However, if an item was purchased through the Make an Offer feature, that sale is final and does not get the 3-hour cancellation grace period. Welcome to #thePoshLife, a blog by Poshmark! I purchased a very expensive item and the seller hasn't sent the item and it has been two weeks. The item was damaged or lost. I sent the package back but I didn't put the return label on it I sold boots on poshmark . Not understanding why that keeps occurring. Following that up with, you arent satisfied with your purchase is a safe route because it highlights that the reason for their return is dissatisfactionwhich does not fall under one of the accepted reasons according to Poshmarks return policy. makes a series of notes reminding myself to double check items. Select Problems/Order Inquiry. It's not right for these women to change their minds or make things up. Did you use the label they sent? When payment for the full value of items is not exchanged through the Poshmark platform, we cannot guarantee that both parties will ship and transact as promised. TRYING TO GET MORE FOLLOWERS. Select Edit to edit an address or select Add Address to enter a new address. After two days at a jewelry store, it was fixed. If the buyer does not accept the item within 72 hours, then Poshmark automatically releases the funds to you. You may have pictures of the item not shown in the original listing. They are trying to get the new users sucked in by giving them the sales. The buyer who shipped right away definitely deserves praise and the other deserves to be publicly embarassed! To approve the return: In the app Go to the Account Tab (@username). How long is a Poshmark bid good for? Buyers like to know youre sincere. Buyers often open a case because an item doesnt fit. To add an item to a buyer's Bundle: Go to your closet. The other buyer was an absolute nightmare! This is business to be handled like a professional in hopes of the person returning or at least recognizing that Im not taking it personal, and I greatly appreciate them as a customer or buyer and thats all. Poshmarks 10th Birthday Recap: A Decade of #PoshLove! Your shipping costs are reduced to $4.99 when you do this. I need poshmark to resend me mailing labels on items that were accidentally sent. A disturbing experience made me question whether this wildly popular shopping website is really safe. Utilizing Poshmarks video feature is another great way to prove the condition of your item. WHAT DOES IT MEAN TO HAVE A CASE OPENED ON POSHMARK? This is my daughter first time ordering from Poshmark . I bought a James Perse Tee, and received a Banana Republic Striped blouse. When payment for the full value of items is not exchanged through the Poshmark platform, we cannot guarantee that both parties will ship and transact as promised. I have been very active on Poshmark and have sold a good amount of items this past year, but two days ago I shipped out a bundle of 7 items. Posh Parties are real-time virtual shopping events where users can meet up in the Poshmark app to shop, share, and sell listings. They may not know that they cannot return items due to fit. Click "My purchases." 4. Select Comment on Case. and our I have never seen brand new designer fashions sell for so low (You can find brand new Ugg boots all day long for $60-$80!) The item I got was significantly more expensive than the one I ordered, seller just made a mistake in shipping. Click to follow this blog and receive notifications of new posts by email. It's been nearly a week since this happened. Ive made over $77,000 selling clothes on Poshmark. 1. Submitted: 2 day ago . One buyer from Mercari was super responsive and friendly to fixing the situation. 3. Once it arrives, a false claim will be raised to get the item sent back to its seller. Should You Include a Thank-You Note in Every Poshmark Package? Here's the exact verbiage from Poshmark's return policy: I ordered 3 items this month on Posh. I am not sure why these people sell then don't ship other than scammers. Still hasn't shipped and still hasn't told me what's going on. Another Banana Republic striped blouse. Multiple items from one seller can be added to the order for the same fee as long as the total weight of the order does not exceed 5 lbs (see Bundles). In this post, Ill share with you what you can do when a Poshmark case is opened to give you the best chance of a fair resolution. I wouldn't expect her to be super prompt, but seeing that you shipped her the dress she bought I would expect the same courtesy from her. If not, you can open a counter case. As well as two other resellers I know. . Launch the Poshmark app Go to your Poshmark account (Tap on the Account Tab) Hit My Purchases Choose the order you want to return Select Order Inquiry or Problems Tap on Order Not as Described Select the reason for returning the item from the dropdown menu Add high-quality images of the product (with good lighting) as proof for your return claim Recommended sort takes into account sharing as well as a number of other aspects. I am unable to use Twitter an Instagram it says whoops not working. A buyer opened a case stating that a sweater must be counterfeit because the inner label said it was made in China, but all items by that company are made in the US. She paid $100* for a reformation dress that she did not get. Each time I just try to think beyond that incident and not feel less of myself based on this open case which does not represent the whole person that I am. This is happening to me now since yesterday I sent poshmark 2 emails and no answer!!! J said: I believe it has happened to me on a few occasions. Response: Im sorry the item did not work out for the buyer. If you feel the reason for the return request is unreasonable, respond to the case to ensure your side is heard. However, there are times when the seller may be on vacation or face other circumstances that prevent them from shipping promptly. I'm fully expecting the 3rd to be another time waster-I cannot for the life of me understand it. We currently host 4 parties per day with varying party themes of different brands, categories, departments, and trends. i've seen cases opened on poshmark where a buyer wants a return authorization for an entirely justified reason, such as the seller sent the wrong size or the wrong item entirely. I find that most buyers want the very lowest cheapest item they nickel and dime to the bottom ,we are only making minimum money. My sales were good, not great when I first started around April 3rd. I have a fairly small closet and am just starting out. Sellers listing such essential items must offer them at reasonable prices and are prohibited from unreasonably profiting from increased demand or disrupted supply caused by emergencies or disasters. ; Beside your current address, select Change. Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window). I opened a case, they sent the seller a new label to send the correct item. I teach others how to make money on the app while skipping YEARS of trial-and-error. Press J to jump to the feed. on A message from our SVP of Seller Experience. Tagged: Poshmark, thrifting & reselling 3. I bought a romper June 16 and I told the girl I need it for a party. I bought a nice coat from a poshmarker in the past. Posh Protect does not cover trades or transactions completed off of the Poshmark platform. I dont think people need 3-day shipping they could do a 7-Day shipping to make the amount lower. New comments cannot be posted and votes cannot be cast. Last but not least I have to say simply changing your mind and wasting the sellers time money and gas is not right. This scam usually targets sellers with high-end or designer closets. I recommend using a cloth tape measure since it's soft and flexible unlike your traditional bulky, rigid one. New comments cannot be posted and votes cannot be cast. Plus, youll have a much better chance of winning the case if you present yourself as calm and even-tempered. If the return is due to something questionable about the item, research the item online to pull up stock photos and retail descriptions of the items. The other, on Poshmark, paid $12 for a bundle of two dresses and instead got the reformation dress that was meant for the Mercari buyer. The seller uses a program to edit the shipping label to a location near your address. Poshmark . Good 5 star experience. :/ 8 days after purchasing and totally ignoring your buyer is rude. . On the share window, select one of the users shown or search for a specific user and select their name. Thanks for any feedback. Darn. Submit said screenshots to further support your case. ), 7 Tricks That Will Instantly Improve Your Poshmark Photos, 9 Essential Tools Every Poshmark Reseller Should Have, Quickly Grow Your Poshmark Sales With This Time-Saving Tool. I had to increase my advertising budget on my ecommerce store to try to stay competitive with the bigger stores. Sometimes sellers (including me) make mistakes. They care whether or not you have the item they are searching for. Create an account to follow your favorite communities and start taking part in conversations. Secondly, according to Poshmark's policies (see below) they don't start processing a refund until you have received the return. The item was listed as the wrong size, color, price, etc. Arah Cafe,P.O. thanks. Alternatively, as a buyer, you can comment on the item you purchased and ask the seller when the item will ship. As you may know, we recently rolled out a new default sort option for search to launch a more relevant search experience for all Poshers. Grab your copy below! Same situation just happened to me too! But with it not refreshing, its very difficult. I want to send the correct one to the buyer but will wait for the return first. Here are some examples: A buyer opened a case stating that the hem of a dress was cut (raw) rather than finished. While Poshmark has not stated this, its likely all cases and comments are retained in a users history. HOW LONG DOES IT TAKE POSHMARK TO RESOLVE A CASE? Well, its seven years later and Poshmark has done nothing to hold sellers who never respond or ship accountable. PlusPoshmark pays the return shipping costs! Shop All Electronics Cameras, Photo & Video, Shop All Electronics Cell Phones & Accessories, Shop All Electronics Computers, Laptops & Parts, Shop All Electronics Tablets & Accessories, Shop All Electronics Video Games & Consoles, Shop All Electronics VR, AR & Accessories. I feel that posh has been banking on new sellers to grow. Before you respond, evaluate the reason for the buyers return request. If this happens to you, open a counter case advocating to be reimbursed the full cost of the item or sale. Ive emailed them asking and their only response is well check in on it. and I am in Illinois. Yes I will be shipping back to her, once I know how. I bet if Poshmark decided to go ahead and charge that buyer the price of the jeans for keeping them she might get them in the mail a little faster. Also, they never mention that you can buy new items on posh at a fraction of the tag price. has flaws that weren't mentioned, is the wrong size, has alterations that weren't reported in the listing description, etc.) The buyer has 72 hours from the time of delivery (as noted by USPS) to accept the item or raise a case against it. She replied to my questions after I purchased and was very nice. 122 78 r/poshmark Join 23 days ago How should I return this? I once had a buyer open a case stating that the jeans were missing a rivet. The seller puts whatever they want in the package. However, the ones that supply services are at least seeing some growth. This is sometimes a subjective issue since a lot of Poshmark is second-hand clothing. They give u the full amount back and I agree with the 2 days its ridiculous and mine was during Christmas week. Select Submit. If you accidentally ship an order to the wrong person you can report the problem directly through your account. like when your normally sharing your closet, it automatically refreshes to the next item. If there are no complaints within 3 days of receiving the product, Poshmark shall release funds to the seller, and once a sale is confirmed, there will be no refunds. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Poshmark is a popular website for selling lightly used clothes. I used Paypal. Unfortunately, one of the items she went me was incorrect. Still no information involving my jeans, tracking still hasnt changed at all from when they sent her the label. Tracking confirms delivery of the dress almost a week ago. I wish you put it back to the way it was I hardly saw anything in the shipping is high. I purchased a very expensive item and the seller hasn't sent the item and it has been two weeks. Posh said just keep the blouse and refunded me. I accidentally purchased * or * items on Poshmark, they were cancelled and not sh. I purchased not on poshmark but bonanza . You could also state that you have a video of the condition and packaging the item. I found another of the same bag.just left the seller a message asking if it was still available. You might know that the reason does not qualify for a return under Poshmark policy. Think about itif you were in their shoes, would you rule in favor of the unpleasant person or the one whos well-mannered? When a case is opened, the buyer is asked to upload photos and offer details of the item. Most of my items I sell are brand new and I am unable to compete with those prices on my Posh app. You can always re-list the item on Poshmark! 3. Im sorry, Ive never sent packages. thanks. Tracy SunSVP of Seller Experience, Poshmark, Please go back to the old way!!!! Thanks for reading Rememberjust because a buyer opens a case does not necessarily mean their return request will be approved.